Econet recently published a web page listing its data portfolio and Terms and Conditions for subscribers when they purchase it. The web page has some interesting Terms and conditions which we think you should be made aware of, here are some of the most interesting ones:
- All Data bundles are usage-based products. This means that the subscriber will pay to get a specified amount of data over a period of time.
- All data bundles have specified expiry periods
- Where the data bundles expire before the subscriber finishes the data, the balance is wiped out and will not be carried forward
- The times indicated on packages indicate validity only. Where a subscriber exhausts their allocation before the expiry of their validity, the service will stop working
- Subscribers will get data bundle usage notifications upon reaching 80% and 100% of their data bundle usage
- After depletion of allocated data thresholds, and where the subscriber has no other data bundle, out of bundle data charges will be applicable unless out of bundle option is deactivated
- In the event there is a failed attempt in subscribing to the service originating from a subscriber error, funds will not be refundable. Notwithstanding the above, if the error is system related, following an internal investigation a refund which is equivalent to the charges shall be provided by Econet Wireless
To see the full list of Terms and Conditions visit Econet’s DATA PORTFOLIO TERMS & CONDITIONS web page.
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8 comments
“…The times indicated on packages indicate validity only. Where a subscriber exhausts their allocation before the expiry of their validity, the service will stop working..”
That is very unethical business practise when on their bill boards they are claiming unlimited whatsapp bundles! They are intentionally misleading the public, Potraz needs to take a corrective measure and set an example on Econet so that all other ISPs will stay away from such practises.
A job well done Batsirai
Not only Econet but ZOL and CBZ etc. ZOL with its $29 package which they do not specify the areas it is availbale in. You will be disappointed to hear that it is not avaible in Harare South. CBZ and its Smartcash Account – on their website they enticed me with the interbank transfer option and I opened a smartcash account with them only to learn that it only allows CBZ to CBZ transfers. Zimbabwean businesspeople are dishonest – good (but misleading) salespeople and bad communicators
ZOL’s packages are at least noted that they are “Fibroniks” products meaning that they only apply to areas where fibre connections are available.
CBZ, on the other hand, is a bit trickier in that SmartCash offers you ZIPIT transfers which are “technically” RTGS payments but they don’t apply across all banks yet for various reasons.
Nevertheless, I agree, a lot of the product marketing is very deceptive and often fails to encompass the famous “Terms and Conditions Apply” small print.
cbz zipit only goes to cbz account
These telecoms firms should be honest to customers
I think TECHZIM is bias when it comes to reporting issues pertaining to Econet. I do follow all the articles you write and you seem to have a beef with the company by the name ECONET. You always write bad about whatever Econet does and you always praise Netone. But that Netone is making losses time and again ans even if you want to check in your contacts list you don’t even have 10 to 15 contacts with Netone mobile numbers which means the rest are Econet mobile numbers which you are always badmouthing. I there is need to report facts and leave much of your analysis because your analysis is making your reportage bias. I cant spend a day without reading your articles but because of this i am losing interest. Thank you
Musakaso, you’ve missed the point. All mobile operators are guilty of cheating, which is why some bloggers are advocating for POTRAZ (the mobile telecoms regulator) to step in and protect users like you and me. It is very naive and short-sighted to always blindly defend an organisation. It limits your intellectual ability to survive in this technical age where one will need to identify fact from fiction. Be open-minded, you are never too old to learn.
Sorry, last post should say Mukakaso.