Following Econet’s not-so-distant scuffles with customers over disappearing data, it seems they are launching a data tracking service called My Web Self-Care.
How does the service work
If you have ever used the ZOL Fibroniks portal you will instantly feel at home using My Web Self Care’s portal. When you log into the site you will be prompted to login or sign-up. I went via the sign-up route and entered the required information.
After not reading the terms and conditions (though, I advise you to do so), I was logged into the portal service and presented with information relating to my: Balance, Remaining Data and Package use detail. Package use detail is not as self-explanatory as the other two but it allows you to check how many SMS’s or call minutes are left in your SMS or Voice packages. You can check out some of the screenshots below to get an idea of what the portal will look like
I tested the portal service on Chrome and I’m not sure if it works on Opera Mini yet. I wrote an article on why I was moving away from Opera Mini a few weeks ago and because I am a man of my word, I haven’t used it since. If you are on Opera Mini it would be great if you could register and then share your experience in the comments down below.
Some arguments will be settled once and for all!
The ‘Econet inoba data (Econet steals data)’ crew will now have a way to truly monitor and regulate whether their data is being stolen or if it’s just background apps that are actually the culprit. My Web-Self Care will also allow users to track their call history.
Was My Web Self-Care to blame to blame for the disappearing credit a few weeks ago?
A few weeks ago, thousands of Econet subscribers were inconvenienced as their ‘airtime’ was randomly disappearing. When we contacted Econet they informed us that they had been having problems with their ‘out-of-bundle’ platform.
Maybe. It makes sense that those problems were encountered just before Econet launches a new data tracking service. Econet may have been facing these challenges as they were actually testing out their new baby. Of course, it was a big inconvenience at the time but most customers did get refunded (if you did not, it may be wise to contact their customer service agents).
Or is it that they built this in response to the outcry over the disappearing data?
Overal though the My Web Self-Care portal seems like a good move that will help keep customers content and will hopefully resolve all queries concerning data usage. Would love to hear your thoughts on this move by Econet in the comments below.
You can register for My Web Self-Care here
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12 comments
I used the service on a laptop, its quite good. i forsee a situation in which those cheating couples will have a hard time explaining those outgoing calls and incoming calls. Technology making your cheating life even harder.
I used it on an iPhone 6 Plus and it was pretty cool. I foresee their customers helping themselves with all the service issues that they might have. Well done Econet
Econet should also consider lowering the cost of data and offering unlimited data packages also
Is it zero rated though?
mave kufarisa vanhu ve econet. i checked my balance at 07:00 it was 60 mb by 11:45 it was 12mb What the fuck ,what the hell mukwane imi mazvihwa. Ka network kenyu is a piece of shit kano sender message after 15mins, i didnt even download any pic or video. WTF. Mune lucky kuti competition iri poor otherwise , U know what im gonna migrate to other network coz urs is junk.nxaaaa mandifizura zvokwadi nxaaaaaaaaaaaaaaaaaaaa
@techsurvey um with you. Econet just take us for granted just becoz there is no competition in Zimbabwe.
Econet started in Zim & spread out internationally. Is it it cheating its clients in those other countries as it does at home ? It’s high time they realized where their roots are. For their data bundles I have resorted to the day or weekly ones
the real issue is “will their launching of the so called My Web Self-Care stop our data from disappearing ?”, yes it’s good to be able to monitor one’s own data usage but even after monitoring your data can still disappear.Econet hapana zvayatiitira apa we want a solution to the issue yekudisapper kwedata redu kwete zveku monitor data hazvina basa izvo.
I have used my econet line for years now but this issue of disappearing data to me is pure folklore. Ingano. I just wonder wonder if it is just luck that i haven’t experienced it or there is something else at play. I enjoy every bit of my data without any headaches.
i feel the contract line data is day lite robbery. how can usage of under 2gig cost over 60$. please enlighten us how your contract data is prized. and why is is so way above the prepaid. if you don’t like post paid you should just plainly state so instead of such prizing disparities.
There is no such thing as dissappearing data, just vanhu vasingagone kushandisa mafone avo, just look at the data usage on your fone, plus, if u feel cheated change networks oenda kwau singabirwe kwete kutinyaudza
This is cutting edge. Great stuff and quite convenient. I see I can even cap my contract data on my own, check Puk, pay my bill online etc. Now no need to endure traffic to do these things at Econet. The great customer service they have can be used for when one really needs to pick up a new phone. Thanks Econet for the convenience.