It’s year-end, and though most companies would be having their calendar fizzle out as people are going into holiday-mode, it seems Steward Bank isn’t taking their foot off the necks of their competitors.
In fact, they are launching what might be one of their most significant services yet. Anyone of the 7 million + Econet subscribers will now be able to open their bank account from their mobile device. The service will be called *236# Bank.
With *236# Bank it won’t matter whether you’re using a smartphone or a mbudzi (feature phone) as this process is open to any and everyone who is using a mobile phone via the *236# USSD code.
No need for KYC
So previously you’ve had to go to the banks to fill out paperwork and submit your proof of residence and what not.
Well, when opening your bank account from your mobile phone using the USSD there won’t be need for any of that. Steward will just use AI to link your number to Econet’s database along with the EcoCash database. You already went through KYC when you signed up for EcoCash so it’s pretty safe to say the Steward Bank fellas will know who you are by this point.
Once you’ve chosen the type of account you’ve opened you will be sent an OTP (One Time Passcode) at which point you can now visit any Econet shop, or Steward Bank agent and present your ID and collect your bank card. Once you’ve collected the card you can then complete the signing up process (which we’ll write a separate article on soon) and link your account to the card you would have just received. Going through this entire process for me took less than 5 minutes.
Personalised cards
Because you’ll get to collect your card after signing up you can pick a more personal card that either has your totem or some of the more popular tourist sites in the country.
Can other banks compete with this?
I honestly don’t see how other banks will be able to compete. This move means Steward Bank is now really tapping into the network effects offered by simply being a part of the Econet. No other bank has an MNO and because no other bank has an MNO no other bank can make you a client as seamlessly as Steward Bank can right now. At the time of writing, this is the most frictionless way of signing up for a bank account and frictionless processes are more attractive.
When I attended the pre-launch event for this new service; I was part of the unbanked. I never felt the need for having a bank because EcoCash was serving my needs just fine and also the banks themselves didn’t have cash for the majority of the year (I’m not sure what that situation is like right now).
But because this service just works I’m now part of the banked and granted I could end up moving on to another bank but because I’m already a Steward Bank client; it will now be harder to have me move to another bank, This is the same convenience that is going to be offered to an entirely separate group of people who were not banked before and I think competing banks should be very afraid at the prospect of this…
We will be following this article up with an article on how you can sign up for an account with Steward Ban from your phone. Keep an eye out for that
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7 comments
why would you want a bank account? you give them money…and they give you nothing back, not even your own money
I think Steward Bank is motivated by the future of technology which goes like….”We all (including yourself) need banking but we don’t need banks anymore.” Credit to the Bank for the initiative
Disruptive….if they can work on other aspects of the customer experience this is a home run. Whats the point of seamless onboarding if the core function (transacting) is not working?
Hear hear! Stay away from Steward! Their customer service does not exist, their so called ‘free’ telephone number does not work and other numbers go unanswered. They don’t bother to follow up promptly customer problems/ queries. They make their customers do all the running around (unfortunatley in common with most zim banks!) instead of actually showing they care! Very quick to charge ridiculous amounts even to do a balance inquiry from the phone app!
Most Zim banks are absolutley useless in fact worse incompetant! Customer service must be an alien concept and care does not exist. The trust in the whole banking system is very very low from top down and lets face it must of would not bank if we had a choice
I have always asked if the detailed kyc paperwork is really necessary to open a bank account. Thanks to steward, its not. With people “burning” cash willy-nilly, I thought this was one of the most important reasons for kyc, but alas, its a routine.
Tell me, why write an affidavit if no one will bother to verify the signature if indeed it belongs to the “landlord?”
Thats great but with others bank you are able to link your account with ecocash sitting at home ,you have to work on that too .is there any other way that l can do that ,that l am not aware of