Apparently, Econet’s network has been giving many people (not everyone but many people) a hard time since morning. This has naturally affected the processing of transactions on EcoCash. Affected customers have been experiencing intermittent network disruptions and in addition to failing to process transactions, some folks have been experiencing:
- Failure to request airtime balance
- Failure to move funds between wallet and bank and vice versa
- Failure to make calls
- Internet black out for minutes
- Complete black out of the network for minutes
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The situation is bad particularly in Binga where such service outages are a common feature
Having the same problem since morning, i am failing to even use the *125# ussd. Econet is now failing us ,from the unconsented ecosure withdrawal now this network thing.
Same here in Kwekwe since morning.. no calls no texting ecocash dololo….
same here in Chi-town. Am failing to purchase ZESA tokens. so likely to be blacked-out through no fault of mine. in fact, in case you think its lack of planning on my part, i have been trying since yesterday from around six pm up to now.
EcoCash says the challenge is being attended to in meme on Twitter. With all that is happening in the Economy is tough to think that Econet is the big giant that wont sneeze, Talk about Forex that is needed to service and maintain sites. Meantime I have been using the EcoCash data app without problems. Works all the time especially when there are challenges on USSD platforms.
They did communicate that they are working on it and i trust they are. As big as Econet is i am pretty sure they cant just fold their hands and inconvenience their dear customer 🤞🏾
I’m sure they will be able to get to the bottom of the problem in no time. They never disappoint! The Ecocash app seems to be working fine, but yeah not everyone has it.
It’s a hiccup of cause but their customer service is always assuring that the service will be returning to normalcy since their technicians are working on it. I believe them and l know they are also facing constraints like any other company in Zimbabwe.
I have confidence in them. Yes the network has been shaky today, technical problems happen to to best of companies. This will be sorted out soon.
Glad we still have functional companies in Zimbabwe, Econet is one of them. It address the glitch in no time
we have had no voice connections for 2 days just get you have reached voicemail or not available really affecting a company where we need to contact drivers and depots often during the day
I salute Econet for the service they are giving..the challenge has been communicated and thats excellent customer services. I trust they are working to resolve the challenge although i do not have any complaints. They remain the best telecomms service provider to me.
When Econet is doing well no one says anything but the monent they experience a glitch knives are all out. Aren’t we not being unfair to these guys?
When Econet is doing well no one says anything but the monent they experience a glitch knives are all out. Aren’t we not being unfair to these guys?
Thumps up Econet, thank you for notifyng us on the challenge.I will wait patiently for my number1netwrk to rectify the issue, l know you are working on resolving the issue.
I have been transacting using the EcoCash app since morning and it’s working fine for me. Those without I encourage you to download it so that you have an alternative way to transact. Why not use the other option which is there which is actually more convenient.
Thank you for letting us know you were having a network challenge on the Ecocash platform..im now able transact now and im enjoying it.
Ecothieves
yuh network is not working either
i hope everythng will be sorted soon