Standard Chartered Bank has with immediate effect changed all RTGS account numbers for its customers. The bank says nothing else has changed except the account numbers.
The first 2 digits on the account number were 87 and after this change they are 01. The example they gave is that if one’s account were 8700211111000, it changes to 0100211111000. Nostro accounts have not changed though.
The bank told its customers to notify employers, business associates and others that may send them money. The old account numbers don’t work anymore completely.
Standard Chartered Bank statements will now reflect the currency as RTGS$ with ZWL as the currency code.
It’s madness what banks have to go through because of abrupt policy shifts and now a lot of money will go around in circles because not everyone is going to notify all people that need to pay them in time. Stan Chart better beef up their call centre capacity for the next few weeks or months even.
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These banks are all part of this sham. and they are equally to blame.
That bank is quite the work. No loans.High bank charges.No P.o.s.Slow intergration to Ecocash even Zipit.
Now this.Cabs changwd numbers and it was seemless till everyone got the hang of it. Who is gonna pay for reprinting of stationery enmbossed with old account numbers ?let alone comm costs to suppliee and customers ?
We are tired of StanChart (and Steward) customers complaining like they are chained to the bank. Don’t complain and remain a customer. Change your bank!! Or, stop compaining since you have opted to put up with nonsense.
So they just woke up and told people they had changed just like that or they sent out notices before or something?
No notices before or after, just woke up and the app was telling me I now have a ZWL account and a USD account then the USD account disappeared.
One of the reasons why I am not going back to SC. An elitist approach where the customer is treated as an idiot. They treat it like it’s a privilege to bank with them and not a business relationship where they benefit also. The hubrus. The arrogance the condescending tone. It’s too much.
I received an email prior and another confirmation email later. The email came from the branch manager. I assumed it was sent out to all customers of that branch.
I have now to go to Pensions Office of Government to change the number or I won’t receive my pension. Has the CEO SCB ever been there? There should be some electronic way of SCB informing my donor. SCB IT is hopeless
And now I cannot transfer to another local bank because cross currency transfer is not allowed. How am I supposed to pay my domestic workers?
And now I cannot transfer to another local bank because cross currency transfer is not allowed. How am I supposed to pay my domestic workers?