Today BancABC has introduced a WhatsApp chatbot to extend banking services to customers on the popular messaging app. They have called their bot Ally.
BanABC is calling this the beginning of their digital transformation journey. Together with the bot they have officially unveiled a new look website. The site has a refreshing look indeed and is focused on actual banking and customer support: bancabc.co.zw
What can customers do on WhatsApp?
Customers will be able to enquire their balance, pay bills, buy airtime as well as debit card management like blocking a card if stolen. These are of course very basic services and the BancABC MD, Lance Mambondiani alluded to the same:
Whilst these releases have focused on basic services where our customers have experienced the most friction, to us this is the beginning of an exciting journey in which we expect to transform the business and serve our customers better. In the next few months, we will be coming to the market with exciting products that we are currently working on.
What’s unique?
Ally is the first local bank’s chatbot that will have other content services built in. People can use the bot to keep updated on news headlines, sports scores and the weather.
It’s a simple but distinguishing addition to the functions there. Internet business tac tics tend to centre around content delivery. Looks like BancABC are trying to position themselves as simply helpful beyond the banking itself.
Oh, what’s Ally’s number?
0787128276
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10 comments
Cool you can purchase airtime straight from your account via WhatsApp
Vanhu veBancABC….
Two jobs gone in go… Bank assistant and airtime vendor
If your job can be replaced by a chatbot, wanga usiri kushanda… 🤷🏾♀️
Anyway, noone has lost their job because of this chatbot it augments services they already provide, so you are just talking nonsense.
I have been waiting to deposit forex cash into the bank but I have not been saved for 30mins they said it is lunch hour for the bank teller sure can we have one bank teller at Beitbridge boarder post you a going to loose of clients
Hie. We are looking for the developer who made the chatbot.
Deposited money to my visacard in the morning but l still havent received confirmation that it has been deposited…
i received a message to collect a my Master Card from Beitbridge Branch , but i stay in Harare. i have tried to call the Branch land lines so that it can be send to Harare Heritage House Branch but i can’t get through .
BancABC, we’re your customers, please be at our service.
I have replaced my Visa Card with the new one, but the problem now is that, it has stopped SMS Alert, when I deposit funds no msge is coming and also when I make a transaction, no msge is coming again.
This new Card is not appearing on my WhatsApp Chat Board. I don’t even know how much is left in my Card since I don’t know how to check my Balance.
I tried to contact the Bank but all lines seem not to connect. Please help me.
It’s not on WhatsApp