Trouble Buying Electricity Tokens? ZESA Prepaid System Down

ZESA billboard

A number of people have been running into challenges trying to buy electricity tokens this morning and last night. It seems the challenge is on ZEDTCs part as Paynow have put up a notice on their website informing customers of the challenges

Increased errors from ZETDC

We’re currently receiving a greater than normal number of error responses from ZETDC, which may result in your purchase being flagged for our support staff to attend and can take up to 48 hours to resolve.

Please only proceed if you’re aware of this and are prepared for it.

Warning on the Paynow site

It seems the system isn’t entirely dysfunctional with some community group members saying they were able to purchase electricity tokens using EcoCash and OneMoney earlier today.

ZETDC hasn’t officially said anything through their social media channels which defeats the purpose of having these channels if you don’t then communicate challenges with consumers.

Update: Some comments from the community suggest this occurs pretty often on the 1st day of the month, when people buy electricity in their numbers due to a myth circulating that electricity is cheaper on the first day of the month. ZESA debunked the claims months ago but it seems consumers still believe it to be true.

Comments

48 responses

  1. Ten Musoni Avatar
    Ten Musoni

    It’s easier for consumers to use the calendar month. People get paid at the of the month and it’s also easy to monitor.

  2. T. Mashava Avatar
    T. Mashava

    Well, I have peend an article on the number of options available for buying ZESA Tokens here: https://bit.ly/Ways2BuyZesa

    1. SM Avatar
      SM

      Thanks for the article..Zimpayments was good..will continue using it

  3. Ed Avatar
    Ed

    It is not a myth. Any top up during the month if you have exhausted the cheaper first 159kw costs upwards of 4bucks per kwh.

    1. Mikey Avatar
      Mikey

      It is a myth. It’s not about the first day of the month alright, buh the first purchase of the month. Some people just don’t listen buh it’s also not the case of getting ur power on the first day of the month thinkin its cheaper, ZESA is just clever enough to realise our demand and buying trends so by the end of the month we’d be getting power just to get us the beginning of the new month. Therefore they’re profiting more on that norm and trust me they’re.

  4. Taa Avatar
    Taa

    By now TechZim u should know that what puts pressure on the 1st of every month is the fact that most people would hv exhausted their 200units

    1. Sir Chifamba Avatar
      Sir Chifamba

      Thats true Taa, if your 200 units got finished on the 28th (as an example), you just buy very few units for lighting to push you through to 1 of the next month. Such on the 1st you all want to buy power because you have been using firewood. Period

      1. wokenman Avatar
        wokenman

        Yaah Techzim know this already – they just wanna keep insulting people as if they are the amazing educated ones. Makes them feel smarter I guess.

  5. The Empress Avatar
    The Empress

    Obviously zesa wants to jack up prices, but they are trying to figure out how to justify increase considering that government exchange rate has not gone up

  6. Mr Gee Avatar
    Mr Gee

    ZETDC this is Unacceptable to say the least , how can the electionic platform be down for so long at a time we all should be enforcing social distancing.. the ques at zesa today were shocking! Furthermore not even an update or apology to its valued consumers.

  7. Diva Avatar
    Diva

    I don’t think it’s entirely a myth as people exhaust the cheaper options around month-end and will all wait to buy cheaper units at the start of every month!

  8. Brian Mubvumbi Avatar
    Brian Mubvumbi

    Failure by these providers to provision resources for their servers it boils down to iops, cpu network load balancing.

    1.  Avatar
      Anonymous

      How customers does Zesa have which type of server do they use which can’t process tokens in mass.

  9. ALEX Avatar

    This happens at the begining of each month and I do not believe that their servers will be congested. Its a way of making people go to Zesa so that they get cash from walk in clients so what they simply do is turn off their serves or just unplug the network cable. This is not new to the IT world

    1. wokenman Avatar
      wokenman

      It’s congestion – you CAN buy ZESA easy of the first of the month if you wake up early enough. Ukamukira 5am it works perfect. By 8am it’s overloaded. It will keep happening until they increase the systems capacity. It’s not about cash coz you can swipe at all ZESA branches.

  10. Michael Mudimbu Avatar
    Michael Mudimbu

    Ended up using Ownai, the process was flawless there.

    1. Deon Itai Melisha MANJORO Avatar
      Deon Itai Melisha MANJORO

      I used ownai this morning but my token is not there.Any advice

      1.  Avatar
        Anonymous

        Used Ownai but I haven’t got my token any advice

        1. Michael Mudimbu Avatar
          Michael Mudimbu

          try using zesa’s self service portal https://selfservice.zetdc.co.zw/

      2.  Avatar
        Anonymous

        Haven’t received my token as well yet no reversal in my ecocash

        1. Michael Mudimbu Avatar
          Michael Mudimbu

          try using zesa’s self service portal https://selfservice.zetdc.co.zw/

      3.  Avatar
        Anonymous

        Even I haven’t received it any news about it

        1. Michael Mudimbu Avatar
          Michael Mudimbu

          try using zesa’s self service portal https://selfservice.zetdc.co.zw/

    2. Pearl Avatar
      Pearl

      No token was delivered on my phone…so I don’t know how good it is yet.

      1. Michael Mudimbu Avatar
        Michael Mudimbu

        try using zesa’s self service portal https://selfservice.zetdc.co.zw/

      2. Simelokuhle sibanda Avatar
        Simelokuhle sibanda

        ‘m yet to receive my token too ,hv been waiting since yesterday

  11. Nono Avatar
    Nono

    Come on zesa you can do better than that, what shoddy service.

    1. Brian Avatar
      Brian

      Have bought electricity and l have entered a token number but the electricity is not coming on

  12.  Avatar
    Anonymous

    Zesa mandirwadza kurara ndisina magetsi

  13. Mark Avatar
    Mark

    Ownai chowed my moola twice. Then l tried with instapay, still the token never came.

  14.  Avatar
    Anonymous

    The self service portal is not working

  15. Anonymous Avatar
    Anonymous

    Try ownai just bought mine some minutes ago.

  16. Sharon Avatar
    Sharon

    I bought a token using ownai yesterday I haven’t received the token as yet. The ZETDC self help sight is not working. How do I do a reversal so I can try again

  17. Lubelihle Sibanda Avatar
    Lubelihle Sibanda

    Selfcare not working

  18. Lubelihle Sibanda Avatar
    Lubelihle Sibanda

    Selfcare link not working guys please help

  19. Mercy Kazingizi Avatar
    Mercy Kazingizi

    Brought a token on Saturday using ecocash but the token hasn’t been sent yet

  20. Adrenan mukomberanwa Avatar
    Adrenan mukomberanwa

    Payed my zesa token using ecocash ny my money was deducted but still no token sended to me

  21.  Avatar
    Anonymous

    I have purchased but no token is delivered on my phone and check through ZETDC selfservice portal- still not reflecting. What do I do?

  22. Armlet Muzvidziwa Avatar
    Armlet Muzvidziwa

    I paid my zesa token on 01 August 2020 but I haven’t received anything as yet. Can you please assist me. My cell phone number is 0773913950.

    1.  Avatar
      Anonymous

      I paid for electricity through ZBBANK on 01082020 up to now have not received the token.

  23. mary Avatar
    mary

    haven’t received my token yet and no reversal on my account

  24. Victor M N Silunde Avatar
    Victor M N Silunde

    I have been trying to buy ZESA tokens but in vain. This has been submitted twice and am scared tht it might deduct twice if it updates. My ZESA metre number is 54120097685

  25. Faith Avatar
    Faith

    Good afternoon, paid my zesa token today , and have not yet received my token and any reversal, may you kindly assist, my cell number 0777328440, meter number 37125915928

  26. Tafadzwa Avatar
    Tafadzwa

    Please i have not seen my token but it was succesful transaction

  27. Mister Avatar
    Mister

    Paid for token .. received token ..but token isn’t working… Meter number was correct

  28. Judith Jiki Avatar
    Judith Jiki

    failing to use token number 69693522782228246708

  29. word unscrambler Avatar

    Fascinating, worth a try!

  30. Siziba Avatar
    Siziba

    Bought electricity no token money deducted

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