National power supplier ZESA has announced that residents in Harare can now report faults on WhatsApp. This development follows the torrent of faults that have been happening in the region and countrywide.
The statement reads as follows:
ZIMBABWE ELECTRICITY TRANSMISSION & DISTRIBUTION COMPANY
NOTICE TO OUR VALUED CUSTOMERS
The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) wishes to advise its valued customers in Harare Region that it has introduced additional fault reporting WhatsApp lines to give customers more options and channels to enhance service delivery. Customers can now report faults through the following numbers:-District Customer Service Centre WhatsApp Number
East: CBD, Borrowdale, Mabvuku and Ruwa 0719219977
North: Kuwadzana, Mabelreign and Warren Park 0715519387
South: Glenview, Sotherton and Waterfalls 0715519389
Chitungwiza: Makoni and Zengeza 0715519389
ZETDC
GENERAL MANAGER – HARARE REGION For more information contact its on: Email : pr@zetdc.co.zw ; marketing@zetdc.co.zw Twitter : @ZetdcOfficial Facebook : ZetdcOfficial Website : www.zetdc.co.zw WhatsApp : +263719219977/+263715519387/+263715389
Reporting ZESA faults via WhatsApp will make it easier to contact the national power supplier in the event of an outage, but I doubt it will affect ZESA’s response times. There have been a number of reports that faults are attended to far too late, leaving residents in the dark for days.
ZESA will also need to roll this out in other parts of Zimbabwe. It’s all well and good to have it in Harare but faults have been happening countrywide. I doubt it’ll take all that much for the national power supplier to get devices that can run WhatsApp in all corners of the country.
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102 comments
I like the new of your service for reporting faults.
Thank you
We do not have electricity in Vainona, area around Vainona High School since morning of Monday 29 January 2024. Kindly assist. We have been calling fault, but nothing up to now
Reporting no Zesa in milton Park from Monday morning may Zesa kindly send notification to let Residents know if there maintenance or repairs going pay high prices for our power ad not knowing what is going I think its only fair for Residents to know what is happening
Thank u
Kindly assist us in Shamva electricity is erratic here we only get electricity once or twice a week it is affecting our operations on the Farm
Kindly assist us in Budiriro 1 Opposite Budirio5 turn off there is fault in some house holds since Friday 19 January 2024
What about out of Harare customers isn’t there a similar service of using WhatsApp?
Kindly assist us in Chitungwiza close to Town Center we had an electricity fault since Thursday 25 February 2021. Kindly get in touch with me on +263783248800
I live in Budiriro 2.This is our second year now without a transformer.I March last year efforts to get electricity were made and were attached to another over loaded transformer. We cannot cook with our stoves especially during pick hour. Electricity are always on and off that we are forced to switch off all gadgets.Our transformer was removed maybe for repairs two years now. Kindly assist
We have been paying our bill without any problem, i think we only skipped 3 times, since 2019, but we received a bill in amount of 38000, can you please explain where we are going wrong its a post paid.
Good day
We do not have electricity in Hatfield, St Andrews Street. Kindly assist, this is day 4
We do not have electricity in Kuwadzana Extension, Hebert Chitepo area for the past 4 days.please assist
No electricity in Glenview 7, this is the second day. Please help
no Zesa in glenview 7 , please help, its been four days
Report the issue to ZESA, in my experience they are very responsive these days. Try to DM them on Twitter.
No ZESA in my house only, no fault inside the house, all paid up.
No ZESA in my house only, no-fault inside the house, all paid up.
16 Bevan road
BRAESIDE
We do not have electricity in Dzivaresekwa Extension for the past 4 days
Hi we don’t have zesa since sunday evening Greendale colbell road until now
We do not have zesa in mbare national since Fridae from 20:30pm till today tuesdae
We do not have zesa in Highfields,Lusaka since last we wondering what’s going and we need help please
We do not have zesa in Highfields,Lusaka since last night and we wondering what’s going on.we need help please
We do not have Zesa in Ridgeview since yesterday lunch time
Electricity fault in Lochnivar since 11:34pm Sunday 1 August 2021
We dont have electricity in waterfalls parktown since morning but our neighbours do
They don’t respond on whatsapp nxa.dont answer calls
We don’t have zesa three days now zesa whatsupp fault no assistance what’s the matter now what should we do
,,xx,x x,,,
Power supply is skipping households in unit N, Seke opposite seke 4 high the far end going towards jambanja market
I reported a problem and they haven’t bother to respond. So disappointed
Does Zesa have a timer for underground cable fault as our always happens fortnightly from 9:30 Sunday to Tuesday and at times Wednesday in Sentosa/Mayfield Park area
Why in Kuwadzana extension the is no electricity since last week
Looking forward for your favourable response
There is no ZESA at the Avenues – 5th, 4th, 3rd street along Josiah Chinamano. What is the problem and when can we expect service to be restored?
I stay in Nkwisi Gardens we always hv blackouts almost fortnightly and if its a fault it will take at least 2 full days to be solved or even more.we cant rely on zesa anymore u always celebrate if get back home and u see zesa there.Zesa guys are so disappointing
What’s going on with electricity in zengeza 2
Is there any hope
Hello we don’t have zesa since Monday 13h00 up today we are Highfield Mangwende street.
Hello we don’t have electricity in Glen Norah C ext since Saturday 16 October. Kindly assist us
hello, we do not have electricity in Egypt Highfield Harare that is 132rd,133rd and 134th streets only and its been more than 3 weeks and all the others have electricity
We do not have electricity it’s been 5 days now Craneswater Hatfield, only 4 houses including mine, the rest have. Seems to be no progress in fixing the problem
No electricity Southlands cluster 4. 1 diffuse mount has tripped there no contact
These faults that are happening in Westgate are becoming too much. Why don’t you jus give us the faults timetable.
Plizy can u help us in Waterfalls Prospect in Washington. Avenue, electricity is erratic
Have problems with zesa in zengeza 3 kuwadzana road since weekend 20/11/2021
No electricity in kwekwe Gailes Road this is day 3
the numbers are not on WhatsApp and they don’t take incoming calls, why do you even give us false hope!? It’s not even hard to set up a WhatsApp phone number for services like this that are so important, this is absolutely embarrassing so many faults being reported nothing is being done about it🤦🏾♀️
We do not have zesa in Highfields it’s day 2 today..we have perishables in the fridge please kindly assist us
we don’t have electricity Budiriro 5A only few households
what’s going on in Budiriro 5A we don’t have electricity for the past 5days its only few households (mubanana area)
Good day we don’t have electricity in Mungongoma Road Mufakose
But other houses do have electricity
May you kindly assist us
Please kindly assist here in Budiriro 5 its been a week now without electricity.
Please assist its been almost a week now without electricity .Budiriro 5A ,mubanana area please please do something
It would appear that the Whatsapp platform is not being attended to, messages are not being read so faults not being recorded and responded to.
we hvave a problem of electricity ,its now one week and it seems like there is no fixing .location is tynwald south….its like this faulty thing happens at our area many times and its becoming boring .so i hope you guys fix this problem as soon as possible
We have had consistent power cuts in Glenwood Epworth near Tobacco research for the past 3 days and many other days whilst other holdings have….this is greatly worrying.
I have sent msg on app to check on the progress oof our electricity being restored, but there is no response, I was given fault number last night 258208’as.
Kindly help by attending to that fault number I can’t get any progress updates on your official whats app lines
KINDLY ASSIST REF 266560. WE NOT GETTING RESPONSE FROM GURU . NOONE PICKING UP CALLS . CONTACT 0772803024
there has been no zesa in granary since last night some hjouses have some dont .its near sosa shops .0772390951
Why why Zctdc, why why, electricity will come exactly 1300hrs and by 1900hrs it will bi gone in Mbare National whas the problem communicate with the people hey
No zesa ,some other houses have electricity , skipping houses since Monday in hatcliffe
Mr Mapepete is requesting money for fuel for Glen view 3 residents to be attended to since Complains were lodged on Sunday 7 May
I think his superiors should look into the matter asap or we engage ZACC on the issue
Good morning, there’s a fault in Zengeza 5 extension near Limbani Shops, Masowe street, there are sparks after every now and then.
Contact 0774997090
No transformer for Kuwadzana 7 since October 2021 Zesa please explain I’s iit political or corruption?
We do not have zesa in part of the house in Fountain blue Julia Zvobgo Kuwadzana Phase 3. It’s been days now.
We do not have zesa in part of the house in Fountain blue Julia Zvobgo Kuwadzana Phase 3. It’s been days now.
We have a falt in avondale behind the avondale primary could anyone assist please since Thursday
We have been having lot’s of problems with ZESA in Mount pleasant heights phase 2. Zesa it’s going out for like16hours or more every single day. It’s like they is never zesa all the time idk what’s the issue but it really need to be fixed
Like this week magesti ayienda each and every day for more than 16hours. It’s more like we don’t have electricity in the neighborhood which is wrong. Fix this low shading that’s happening in Mount pleasant heights makuti nyanyira
We have not had electricity for 4 days Hatfield off St Patrick’s Road.
No one is picking calls here in bulawayo zesa, since Friday last week what’s the hel is going on with u guys, sick n tired of pipo who doesn’t pick up phones, poor management
Good after we’ve experienced electricity fault since last night at Glenwood park, Epworth and no effort has been made upto now. Thank you
Chimbomirai kuendesa magetsi paworld cup kuhatcliff kunonyanya kuenda magetsi seiko. I am not a resident of hatcliff but the way electricity is cut kuhatcliff is not fair at all
Do zesa have to wait til we hv casualties for them to resolve faults since Friday in southlea park cables are lying on roof top of blue supermarket and some on water and cables attaching each other from the transformer
We don’t have electricity for more than 24 hrs now at 58 Taomina Avenue Marlborough Harare
Hi , we are experiencing a problem of being constantly skipped from electricity supply whenever power comes back from an outage. It’s quite frustrating to note that my neighbors will be having power and I don’t. Would you kindly rectify this matter. As I write to you now , the problem has recurred today , 15/03/23, 09:00hrs , electricity is back and my house doesn’t have. 6291 Western Triangle, Highfield, Harare.
Thank you .
Hi Kuda, you will have to save the relevant WhatsApp number from the following:
East: CBD, Borrowdale, Mabvuku and Ruwa 0719219977
North: Kuwadzana, Mabelreign and Warren Park 0715519387
South: Glenview, Sotherton and Waterfalls 0715519389
Chitungwiza: Makoni and Zengeza 0715519389
Save the number and then send your fault over on WhatsApp.
No Zesa Damofalls Phase 4 for the past two weeks. Transformer was blown out and needs replacement. Kindly save us please…
we have no power at our house 354 Sally Mugabe Heights. Reference number 96137
I want to buy zesa tocken
We do not have zesa in braeside specifically brooks road , and been 2 days in dark , please assist.
Ive tried calling the 24 hour department to report a fault.
Its impossible to talk to anyone.
It repeats the same recirded message saying the representative is busy on a call from other callers.
What a waste of time & hard earned cash wasted waiting for some one to attend to my call.
Its like knocking ones head on a solid rock.
Good day, we have no electricity for one week in highlands , montgomery rd. Harare, we don’t even know till today what our fault is . Can you kindly assist
That was 2 years ago. What’s the situation now end 2023 is Zesa still failing to get devices for other reglike Bulawayo.
2 days ago we had poles fall down due to wind. We still have no power. When will we be restored with power in Chiredzi and Buffalo Range. We are never notified of any load shedding. Thank u
Please let me know why we have to pay $3000 for a Transformer that is not working in Nyabira just outside of Harare. This line and fault comes under the Norton Offices. Everyone in Nyabira prepays for their power usages. Please advise as soon as possible. Thank you0
I have a fault at number 8 St Martin’s road Hatfield there is no zesa at the cottage but the main house has electricity
Zesa doesn’t bother to answer our WhatsApp msgs so why bother….the problem with zesa is that it doesn’t upgrade their power grids please tell me how a zesa line collapses just no maintenance ever carried out
Our tokens are failing to be accepted through the meter . Token 1050 3643 6315 6750 0377 Token 1152 3411 9062 2225 5084 Token 6137 3725 9478 9482 7554, Meter 07076525034,Kwh 29.5, Energy USD27911.2, Debt USD27911.2, REA USD27911.2, VAT USD0.0, Amt USD5,18/12/23 10:35:25
I purchased my prepaid electricity but the meter is rejecting the token how best do i solve this
No reply response from Zesa east watsap
Does zesa respond ????? No
Please assist us in Hatcliffe we haven’t had power from the 24th of December now
Please assist us in Chitungwiza Seke Unit M area close to Anglican Church there is a fuse spacking on the poles (the ones connected to the transformer) since yesterday. Kindly assist .
The pole is between 16802 and 16819. The transformer working well though there are some weird sounds.
Hi we don’t have electricity in mbare National kuna Myanda street akaita zvekujamba dzimba
We have no Zesa for the past 5 days imagine in Hatfield, no communication whatsoever from Zesa
We don’t have zesa since 27 December our area please help us Sunningdale 2
We do not have electricity in Old Highfield this is day 4 amana totambira new year murima here veduwee
Old Highfield has no electricity. This is the 4th day. Amana totambira new year murima here
We have had no electricity for the past 3 days in Old Highfield. What a boring way of starting 2024. Please assist
We don’t have electricity this side in Glenwood, some houses do have but others don’t, its been somedays now. Please kindly fix this problem for us.. What a loss for us
We do not have electricity at Longlands Flats in Marondera since Friday 23 February 2024 and since today Sunday they are not yet back
No electricity at Millennium heights since Sat evening. Please assist urgently.
There is no electricity in Epworth the whole week on and of currently some houses have power others don’t what kind of service is this