Econet posts a net loss despite about a billion USD in revenue, how does that happen?

Leonard Sengere Avatar

The biggest mobile network operator in Zimbabwe, Econet, recently released its annual report for the year ended February 2024. I still find it frustrating that we only get to examine Econet’s financials, while the competition can remain as secretive as it wants.

Anyway, we will be digging into the Econet report, but first, let’s hit the highlights.

If you had forgotten how dominant Econet is, feast on this: they report:

  • 10.44 million active customers (out of 16.8 million connected customers)
  • 69.7% of mobile subscribers
  • 83.7% market share of internet and data traffic

Positives

The report shows growth in key areas. Revenue, adjusted for inflation, reached ZW$14.8 trillion, marking a substantial 133% increase compared to the previous year’s ZW$6.3 trillion.

I know those figures might seem abstract. Zimbabwean currencies are always in flux, and it’s hard to recall how much a trillion was worth in February.

Unfortunately, the country was in a hyperinflationary period, so while we can convert those figures at the prevailing exchange rate at the end of February, it will only give a rough idea of their actual value.

At the official rate of 1:15,000 as of the end of February, revenues would be roughly US$987 million. I know some may balk at the idea of Econet collecting nearly a billion in revenue, but that sounds about right. Back in 2018, when financial statements were in USD, Econet reported revenues of $831 million.

This growth was fueled by a 363% surge in capital expenditure, which rose from ZW$0.4 trillion in 2023 to ZW$1.9 trillion in 2024. This capital expenditure deserves its own discussion, but for now, we can note that Econet invested roughly US$127 million in equipment.

This investment in infrastructure led to better service and higher revenue, as expected.

The company’s earnings (EBITDA) also demonstrated significant growth, reaching ZW$7.1 trillion, a 175% increase from the previous year’s ZW$2.6 trillion. Remember, this is how much money Econet made from its core operations before considering things like taxes, loan payments, and depreciation.

So we’re saying Econet made roughly US$433 million from its core operations—a massive 175% increase from the previous year’s $172 million.

So those are the positives:

  • A 133% revenue increase to about a billion USD
  • 363% increase in money spent on equipment etc to roughly US$127 million
  • 175% increase in money made from core business to roughly US$433 million

The loss

Despite these positive indicators, the company reported a net loss of ZW$1.1 trillion (roughly US$73 million), a significant increase from the ZW$0.3 trillion loss in 2023.

Wrap your mind around it: nearly a billion dollars in revenue, yet a loss of about $70 million.

There are a few factors to consider to make sense of this:

First, Econet incurred substantial exchange losses due to the depreciation of the ZW$. You’ll remember how quickly that currency lost its value.

These exchange losses amounted to US$213 million (ZW$3.2 trillion), or 22% of revenue. These losses are not related to the company’s operational efficiency but rather to external economic conditions. It’s the price you pay for operating in Zimbabwe.

The increase in capital expenditure also affects profitability. Econet saw a notable increase in depreciation and amortization expenses. These non-cash expenses reduce net income, even though they do not impact cash flow directly.

Another factor is hyperinflation. The distortions caused by hyperinflation can lead to discrepancies between operational performance (revenue and EBITDA) and the net income figure.

Finally, there’s taxation. Econet’s tax increased by 85% to roughly US$253 million (ZW$3.8 trillion).

So, just tax and exchange losses wiped out 50% of revenues. I consider exchange losses a kind of tax because they result from the government’s monetary policies affecting currency stability.

With all this in mind, you can better understand how nearly a billion in revenue and close to half a billion in operational income can still lead to losses.

That said, this was a 245% increase in losses, which is concerning, regardless of the caveats we discussed.

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18 comments

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  1. JC

    May you please do an article on using Starlink on back-up power. Like the consumption an other factors as you our ZESA is unreliable.

    1. Dzidzai

      I don’t know why we always blame ZESA. They are underfunded. If they had the tools to work with then perhaps we could find them culpable.

      Somehow we get to post online because of them, we should be thankful for the small mercies.

  2. Dzidzai

    MVNO can plug the gap when revenue is stagnating, but subscribers increasing adding to the cost of maintaining them on a network. For example some foreign suppliers will charge you per subscriber, and if you do not find a way to pay them, they start locking or removing features, leading to customer dissatisfaction.

    Mr. Winston Chitando and I went to see Mr. Mboweni around 2016. Mr. Chitando was still at Mimosa at the time, and he had treated himself to a new Mercedes Benz, a 4 pipe, space ship. Glenara at its best, is a race way. We left through the back door. I can understand from their standpoint. Viva Mobile would likely cannabalise their subscribers base at 83.7% market share, but not entirely, some high value subscribers would move over, and the innovation in the market would create efficiencies.

    Telecoms is supposed to be supply driven and not demand driven, in my opinion. Unfortunately even in manufacturing, Africa is somewhat stuck in a demand loop. This is why we still export raw chrome for example, then buy a Ferrari with 20 inch rims for $6,000 USD instead of making our own ZIMOCO supercar, there is clearly a market for exotics in Zimbabwe.

    1. Dzidzai

      Unfortunately the MVNO market is like a beauty pageant that you have to go sometimes with the least desirable, because the market leader may not understand how you can add value when the books show 80% market share.

      I could have made you a lot of cash on your books, sometimes its about trust and confidence. You investment in the entrepreneurs, because all business plans are just that plans, but can this lad see it through and what value would he bring.

      https://www.techzim.co.zw/2016/07/new-zimbabwean-operator-viva-mobile-gets-green-light-launch-confirms-carrier-relationship-africom/

      1. Dzidzai

        Thank you Techzim, you helped us get noticed in the telecoms industry. The power of information and knowledge. You must have some kind of reward after all of this.

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  4. Econet subscriber

    Econet’s number are smokes and mirrors, especially when presented in ZWL
    1. They can make exchange losses when their reporting currency is the weaker one, we expected exchange gains because all USD denominated assets would appreciate, unless if they are telling us that they had so much USD denominated liabilities that exceeded USD assets.
    2. Their subscriber numbers are duplicated, if not triplicated. After downloading their Econet app, I found that I was subscribed to 2 more lines. We are a family of 5, all with the Econet app and triplicated subscriptions. I wonder how that is possible. Econet’s subs are likely half of what they are reporting.
    3. The tendency to report in ZWL is a case of whimsical over-compliance. They have been collecting significant amount of USD but it makes sense to pay the taxes and licenses in ZWL, while capital development is funded in USD. They are just spiting the government or paying the government with their own coins.

    1. Econet subscriber

      They can’t…

  5. Dzidzai

    Some of my ideas may act to Econets favour. 5Mbps $20 Unlimited LTE per month. Let me see if I can my maths right below.

    10.44 million active customers (out of 16.8 million connected customers)
    69.7% of mobile subscribers
    83.7% market share of internet and data traffic

    Let’s say 1/3 of the active subscribers get on this plan. We cannot work with 3/3 because we have to be conservative; not all subscribers can afford that amount per month, not all would want such a plan and some people take a long time to adapt to a new kind of lifestyle, some take the wait and see approach, so we cannot work with getting 1\3 overnight, it will be a process supported by a creative and practically sales and marketing plan. If you have 20million subscribers with KYC information in the database, you are really one of the biggest market in agencies in the region. We also have consider that some subscribers are not as active, so we will work only with the active.

    1\3 of 10million = 3,333,333 potential subscribers.

    ARPU of $20 per month x 3,333,333 = $66,666,660

    $66,666,660 revenue per month x 12 months = $799,999,920

    This means potentially, we can add $799million dollars a year to the financial year end.

    Now, the finance department need to look and see if this makes sense, by using their historical data on what current data revenues are compared with the plan above. If the plan offers significantly more revenue the GO, if it may lead to a the same figure DISCUSS more if it leads to a LOSS stop.

    Then we go check on the most important department in Telecoms, the signals operators. Hello lads and lasses, we plan to have 4million subscribers on an unlimited monthly data plan. Can our current infrastructure handle this? What are our records on users per base station, usage trends. We currently support 10million users, shouldn’t this be a breeze? In the event of congestion what would be priority data up and down, and how can we allow them to share and still get a good subscriber experience.

    Then a quick trip to the projects team. Guys out network can handle it, now we need to come up with services on top to get more ARPU from these guys. Well Sir there is a kid in the IT Department that has created a TV platform that you can watch Dynamos vs Highlanders live anywhere we have coverage. Okay great get him on your team and let’s make this work to our advantage, give her a raise too.

    Busy day, on to marketing. Mamukasei mamukasei mamukasei mamukasei mamukasei mamukasei

    Right guys, this is the plan. Dazzle me. Make sure there is something for sport and music in there.

    In my mind this is how I would give return on investment.

  6. Dzidzai

    Please may you breakdown the revenue per product. Voice, Data, SMS, Value added services.

    Thanks

    1. Dzidzai

      Back of the napkin calculation.

      Ecocash + Value Added Service =
      $300m
      Voice + SMS = $200m (*OTT related stagnation and decline, smartphone era)
      Data = $400m

      Total revenue = $900m

      Which means potentially leaving $400m USD on the table. That’s a big chunk of change considering data alone could generate $800m @$20 per month.

      Telecom companies have to evolve into ISPs. Check on Verizon FiOS, Xfinity. Chasara is for Verizon to make Movies like Apple a smartphone manufacturer.

  7. Dzidzai

    Issues with customer satisfaction affect the bottom line.

    This issue with disappearing airtime is not an urban myth. I experience it two days ago.

    I purchased a $0.30 300MB bundle, I hit 1 instead of 2 on the General Data menu. Ndikati Dzidzai haisi hurry, you will use the $0.70 to phone Mufaro and check on the kids. My horror when I heard, you don’t have enough to make this call, so maybe it was charges, but does that mean the charge for buying data is more than the cost, cannot be, besides you buy a $1 bundle with a $1, right? So it went somewhere, and in these high density areas $0.50 goes a long way. Its something that you would need to put your finger on, why so many people would complain. Its because even $1 cent missing is not frivolous, its hard to come by.

  8. David Doc Domingo

    Hi Leonard Sengere, your explanations are so artful. Kudos to you!
    As always love reading your articles.
    As for positive revenues resulting in losses it’s not abnormal for big corporates. Amazon ran losses for many years before realising net profits.
    Tik Tok is currently incurring billions of losses, one day, hopefully they’ll hit pay dirt.
    Long story short; companies are in it for the longterm.

  9. Enlightened

    Dzidzai please i know this is a free site but please your comments are kinda like defeating the purpose

  10. NCharumbira

    Hi Dzidzai,

    I understand your enthusiasm for offering unlimited packages to many subscribers, but I must caution you about the potential risks of network capacity constraints & revenue decline for Host MNO.

    While offering large data bundles “might increase” revenue, it’s crucial to consider the spectrum and capacity limitations of the MNO’s network. With 3.33 million subscribers on unlimited plans, the network may become congested, leading to slower data speeds, increased latency, and decreased quality of service.

    It’s easy to overlook capacity constraints when the network is underutilised. Still, I believe Econet’s infrastructure is utilised to a greater extent, but aggressive data bundles can quickly fill up the network. This can result in:

    – Poor user experience due to slow data speeds and dropped calls
    – Revenue cannibalisation as the MNO needs to invest in costly upgrades or expansions
    – Regulatory issues due to excessive network congestion. QoS fines from POTRAZ ain’t nothing to play with!!!

    It’s not as easy as 123 to just give out unlimited packages. I’m sure even Econet, with the SmartBiz package, is going to face self-cannibalisation and a congested network, but with regular planning and data management techniques like shaping and caching, they can overcome the risks of unlimited packages.

    The unlimited packages model works well with the other two MNOs but not Econet. Econet has high-value customers. If their HVCs who spend over $100 per month downgrade to the $45 package, it will significantly reduce their revenue.

    Remember the 80:20 rule. 80% of MNO revenue comes from 20% of their subscriber base. I don’t know about Econet, but it could be true that their high-value customers generate the bulk of the revenue. Such a package will significantly affect their revenues!

    1. NCharumbira

      @Dzidzai Considering Zimbabwe’s low Average Revenue Per User, should we prioritise offering unlimited data packages or focus on providing more data at a lower price point? Is a top-down approach, where we offer premium unlimited packages to high-value customers, more effective, or should we adopt a bottom-up approach, where we increase capped data package allocation for our mass market customers at an affordable price to drive adoption and revenue growth?

      For a company with over 85% market share any approach will work. I wonder the other two how they will respond to the SmartBiz