InnBucks ruins the KaOne deal, introduces withdrawal fee on top of monthly charge

A few months ago, InnBucks, one of the biggest mobile money players in Zimbabwe, moved to a subscription model.

They called it KaOne, and the new model saw users paying $1 a month for free unlimited transactions. Well, not technically unlimited, because mobile money transactions have a limit ($500) as per the central bank’s directive, but you get the point.

We celebrated this deal, as it led to heavy users paying less in charges than they did under the old model, where users paid a certain percentage of the transaction value when sending or withdrawing money.

InnBucks has undone all that and now has a hybrid model. They sent out this message:

Please note, from 4/12/24 our business conditions now include a 1% cash withdrawal fee. The rest of your transactions continue to be covered by just $1/month. Ka1!

They have ruined the deal.

Not That Bad

I’ll have to admit that the new deal—the hybrid model—is not that bad. For heavy users, it still comes out cheaper than it would if they paid the standard transaction fees prevailing in the market.

For example, the biggest mobile money player, EcoCash, charges 2.3% to send money (including tax) and 1.3% to cash out.

So, if you sent money to someone and wanted them to cash out $100, here’s how much you would pay in fees:

  • EcoCash – about $4.13
  • InnBucks – about $2.01

That’s not to mention that the next time you send money that month, the InnBucks charge would drop to $1 (just the 1% fee), while the EcoCash charge would still be $4.13.

Still a Good Deal

This means the InnBucks deal is still a good one, but it’s not a move we can celebrate. It’s Christmas time, and we’ve received a stinker of a present from InnBucks.

As a result, the O’Mari Mahala Bundle deal now stands as the best deal in town. They have a $1 subscription offer that covers your withdrawals too.

13 comments

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  1. Andrew John

    As per my opinion InnBucks deal is still better which is much competitive as per the current market.

    1. Leonard Sengere

      It’s still a good deal. Just not as sweet as it was before. Essentially we got a fee hike. Hard not to be salty about that.

  2. Imi Vanhu Musadaro

    Do you understand the word “ruined”?

    1. Leonard Sengere

      I believe I do but instead of rhetorical attacks lay out why you believe it has not been ruined.

      1. salty

        my bank is killing me slowly. in the space of 3 months I’ve had 250usd in charges. I’m not even going to talk about the zig .. I’ve practically hired the bank as my employee… this is extortionate and securely makes others like saints when they are not in reality. run a new story Leonard the postman machine charges are up they using gvt leverage that is corporates have to have one. they can transfer to my account for all I care… but this is too much

  3. MYST🎮

    Merry Christmas Mr. Sengere. 🎄

  4. December is for Sunjam

    There is someone who made a crude joke about his own country. He said in Zimbabwe there are no ingredients, so all I do is add salt. Other people probably laughed I didn’t.

    There is self deprecating humour then there is demeaning humour. If you read the book you may not understand the real world significance, because you have to decide what is acceptable and your limit.

    It’s ironic because the person filmed themselves cooking all the time. Tell me guys if you go to Spar, Pick N Pay or Bon Marche, will you not find your ingredients? If you do not I’m sure you will find them paChikwanha.

    People probably left the auditorium thinking in Zimbabwe our only spice is salt. That’s the duty of care influencers have in rewriting the narrative about their country, hachisi chi guy to demean your country, that was a lie not humour, or maybe I don’t have a funny bone in my body.

  5. Dzidzai

    At Sparta we are one big family, from all walks of life. Merry Christmas Spartans and little Spartans 🎳.

    Simbisa🌀 I’m coming for some coffee☕ and with my pitch deck on how an increased GDP per capita may most likely lead to increased revenue, plus other ideas on African expansion, and how internet can lead to more return sales. 💹

    For Viva Mobile🀄 I conducted my first interviews at Construction House food court. One of the interviewees thought it strange, he said he didn’t want to work for a company ya Museyamwa, his words😂, then the other guy said this conversation is being recorded here and in England as we speak, then someone came to fetch him😬, but it makes perfect sense if you look at it especially if you are in the consultancy or stock business. It’s a public place, so safety bho, cheaper than renting premises, because you would need to leave your desk and go to lunch anyway, double expensive. You won’t go hungry and if there is power and internet you can fire up your laptop and do work and headhunt people on LinkedIn like I did, and yes I kept it professional😂. Merry Christmas Viva Mobile, I wonder what you guys are up to now, where ever you guys are, I hope you are having fun and doing things you like. 🎄

  6. MYST🎮

    Watching ZBC News🇿🇼

    Thank you Sir for the ZDF Housing project. 👏

    Thank you ma’am for visiting foster homes. 👏

  7. MYST🎮

    Mbare Chiremba Choir.✊

    Merry Christmas🎉🎊

  8. Tanaka

    Side note: I know that is Mabelreign on the Picture, next to the Post office. Its been a while since i was there but i know that place since ndakabaya pa Alfred beit, finished back in 2008. Tiripa states zvedu but will return to leveage this potencial with innbucks, beside competion helps cutsomers in the long run so either way its a win

  9. MYST🎮

    Madhadha night club. Bang Bang Club. Zimbabwe Defence Forces. WhatsApp group. Merry Christmas lads and lasses. 🎊🎉🎄

  10. MYST🎮

    Dj Rhibhe, Levels, Fantan, Munhu, DJD

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